Support

The alarm did not wake me

• Ringtone and alerts volume. Settings, then Sounds and Haptics, slider to maximum. Alarms follow that slider, not the side buttons.
• Haptics. Same screen, set them to always play. The alarm vibrates through the mattress when you cannot hear it.
• Charge, and distance. A phone that died overnight has no alarm, and a phone in another room is one you will sleep through.
• Alarm permission. If it was declined the app says so on the home screen and can take you to the right settings page.

My walk was not counted

• Motion and Fitness must be allowed, in Settings, Privacy and Security, Motion and Fitness.
• Thirty steps within sixty seconds, with the app open. Shaking the phone in bed will not pass.
• A walk only counts inside its window. After 7:30 the morning is missed.

Membership

• Restore a purchase. Settings inside the app, restore purchases. Your identity lives in the Keychain, so a reinstall on the same Apple Account finds it.
• Cancel or change a plan. Use your Apple subscription settings. Deleting the app cancels nothing.
• Refunds. Apple handles every refund. Ask Apple, and write to us if you want us to back the request.

Deleting your data

Deleting the app removes your mornings, history and recordings, all of which live on the device. The identifier that keeps your membership across reinstalls survives on purpose, so reset it in Settings first if you want it gone. The privacy policy covers the rest.

Write to a person

Email hello@devaprime.com and describe the morning that went wrong, including the time you had set and what your phone did. The troubleshooting screen in Settings composes this for you with the version and device filled in.